Partnering with SSRI

Partnering with SSRI

Since the creation of the Social Science Research Institute (SSRI) in 2003, the institute has been adding new affiliates to its group of social science experts. The Behavioral Science & Policy Center (BSPC), was established in 2012 to promote the application of rigorous behavioral

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Race and Gender Biases in Customer Satisfaction Data

Race and Gender Biases in Customer Satisfaction Data

Customer satisfaction surveys have become ubiquitous.   It is nearly impossible to speak with a customer service agent without being asked to participate in a short satisfaction survey immediately upon the conclusion of the service interaction.  And recognizing the importance of customer service, an increasing

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Smarter Lunchroom Solutions

Smarter Lunchroom Solutions

Obesity rates among children are rising, and school lunch programs are often to blame. Behavioral economics is an emerging field that allows schools to improve the nutritional quality of students’ lunches with minimal effort, without compromising the school’s finances. When Nudging in the Lunch

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AMR recognizes Duke Professor for a second time

AMR recognizes Duke Professor for a second time

Sim Sitkin, director of the Behavioral Science & Policy Center, has received the 2012 Academy of Management (AMR) Best Paper award for the second time in five years. The mission of the AMR is to publish new theoretical insights that advance our understanding of

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Op-ed by David Brooks (BSPA advisory board & NY Times)

Op-ed by David Brooks (BSPA advisory board & NY Times)

Beware Stubby Glasses by David Brooks If you want to deter crime, it seems that you’d want to lengthen prison sentences so that criminals would face steeper costs for breaking the law. In fact, a mountain of research shows that increases in prison terms have

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Using Behavioral Science to Improve Government and Business

Using Behavioral Science to Improve Government and Business

Professor Sim Sitkin advises leaders on policy tweaks Professor Sim Sitkin believes social and behavioral science can make government and business more effective and is part of a movement tasked with proving it. He co-founded the Behavioral Science & Policy Association (BSPA), which is

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